Voice for Banks, Brokers and Fintechs

Verification calls that land

Identity checks and transaction confirmations only work if the call is answered. Your number is delivered intact, so the customer sees the bank, not an unknown number, and picks up.

Every call on the record

Call records for every call, kept and exportable, with recording available on request for lines that must be recorded under your obligations.

Caller ID your customers can trust

Calls into the United States and Canada are signed for attestation, and caller ID everywhere else is passed end to end. Fewer of your calls look like the scams that imitate you.

Fits the way finance runs voice

Standard SIP into the systems your teams already use, with the controls compliance expects.

Client service and trading desks on Cisco, Avaya, Microsoft Teams through a certified SBC, or a cloud contact-centre platform
Verification and alert platforms that place calls over SIP, with your number as caller ID
Separate accounts per business line, each with its own balance, limits, numbers and call records
IP authentication from your SBC, with TLS and SRTP where the platform supports it
Numbers in the markets you serve, local and national, in 96 countries

# Account view · lender, 2 business lines Lines: collections · customer service Caller ID: main number, delivered end to end US and CA: attested calls Records: per call, kept, CSV export Recording: on for collections line Numbers: 18 UK · 6 IE · 4 US Access: portal, per-line logins

# Supplier due diligence, at a glance Entity: Lunatoria Prime LTD, England and Wales Law: English law, UK GDPR DPA: published, signed on request SLA: published Gateways: active/active Faults: NOC 24 hours, engineers on the line Maintenance: 7 days written notice

Built for audit and for uptime

The things a compliance team asks a supplier before signing, answered on the site rather than in a call.

A UK company under English law, with a published data processing agreement under UK GDPR
A written service level agreement and maintenance announced seven days ahead
Two active gateways behind one address and per-call re-routing across carriers on faults
Do-not-call and blocked-number lists applied at the trunk, per account
Network operations centre staffed 24 hours a day for live faults

Questions

Frequently asked

Can our verification platform use your trunk?

Yes. Any platform that places calls over standard SIP can use a Callivex trunk. Your number is presented as caller ID, so the customer recognises the call, and every call is recorded in the call records.

Do you sign a data processing agreement?

Yes. Callivex is a UK company and the data processing agreement is published on the site. It covers call records and the personal data involved in routing calls, under UK GDPR.

Can lines that must be recorded be recorded?

Yes. Recording is off by default and can be switched on per account or per line where your obligations require it. Recordings are yours.

Are calls to the United States signed?

Yes. Calls into the United States and Canada carry attestation, so your numbers are signed and less likely to be labelled as spam or blocked. See the guide on attestation for the details.

Can each business line have its own account?

Yes. Sub-accounts each carry their own balance, limits, numbers and call records, so collections, customer service and a trading desk can be run and reported separately.

Voice for banks, brokers, fintechs and exchanges