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Local and toll-free DID numbers

DID numbers are local, national and toll-free phone numbers that deliver inbound calls to your platform over SIP. Callivex offers inbound numbers in 120 countries for VoIP carriers and ITSPs, CPaaS and AI voice platforms, cloud PBX operators, white-label resellers, enterprises, small businesses and contact centers, delivered to your PBX, softswitch or platform. Local DIDs for in-country presence, toll-free where regulators permit, paperless port-ins on supported regions, and channel pooling so you don't pay for idle capacity.

Local DIDs

Geographic numbers across the UK, Ireland, Germany, France, Netherlands, Spain, Italy, Poland, Romania, Switzerland, the Nordics, the US, Canada, and selected APAC + LATAM markets.

Toll-free

Toll-free / freephone in countries where the regulatory framework permits B2B issuance - UK 0800, US/CA 800-series, DE 0800, FR 0805, IT 800, ES 900.

Number porting

Paperless LNP in the UK, US, Canada, Netherlands, Germany, and a growing list. Document-based porting elsewhere. Typical lead time 3-10 business days, region-dependent.

Channel pooling - you pay for capacity, not per-DID lines

Traditional per-DID channel pricing makes you pay for idle capacity. Callivex pools inbound channels across all DIDs in your account, so a 200-DID hosted-PBX customer might only need 40 simultaneous channels.

Account-wide channel pool - DIDs share capacity
Per-DID channel caps available for fairness across tenants
Burst capacity on request (24-hour activation)
Inbound delivery to one or many SIP endpoints (round-robin or priority)
Per-DID failover targets (after-hours, overflow, full-busy)

# DID account - sample summary Account: hosted_pbx_b Active DIDs: 218 Channel pool: 40 simultaneous (burst 80) Countries: UK, IE, DE, NL, FR, ES Inbound delivery: 2× SIP endpoints, priority Failover: after-hours → voicemail Active calls: 14 / 40 Today inbound: 1,847 calls · ASR 41%

# Number-porting timeline - typical UK BT Day 0 LoA + bill submitted Day 1 Carrier-of-record validates LoA Day 2 Donor approves; FOC date issued Day 5 Test extension live on Callivex Day 7 Cutover window 10:00 BST Donor releases, port completes Average cutover gap: 4-8 minutes Day 7+ Old SBC trunks may be retired # Most paperless-LNP regions complete in 3-5 days

Paperless LNP where supported, document porting elsewhere

Number portability is jurisdiction-specific. We track regulatory changes and run port projects with your account manager from LoA submission to FOC confirmation. No surprise downtime windows.

Paperless: UK (BT/Openreach), US (NPAC), Canada, Netherlands, Germany, Sweden
Document: Most EU markets, Australia, selected APAC
Bulk port discounts for 50+ numbers
Port-in is free; port-out (regulator-permitted) charged at administrative cost
Test extension provisioned before cut-over to verify routing

Address-of-use, regulatory KYC, lawful intercept

Many jurisdictions require an address of use, identity verification, or in-country registration before issuing local numbers. We handle the regulatory layer; you supply the end-user details.

UK Ofcom address-of-use compliance for geographic ranges
Bundesnetzagentur (DE), ARCEP (FR), AGCOM (IT) registrations
FCC regulatory delivery for US numbers (E911 where applicable)
Lawful intercept hooks where regulator-mandated, customer-transparent
End-user KYC retained per Privacy & GDPR policy

# Regulatory KYC - required by region UK · End-user name + UK address (Ofcom) DE · End-user name + DE address (BNetzA) FR · End-user name + FR address (ARCEP) IT · End-user name + IT address (AGCOM) US · End-user E911 address (FCC) CA · End-user E911 address (CRTC) NL,BE · End-user name + EU address CH,LI · Local presence may be required # Country list grows quarterly - see Coverage