Voice for iGaming Operators

Reach players where they are

Termination into Latin America, Asia and Europe on routes that deliver your caller ID, with local numbers in the markets you serve so the call looks local and gets answered.

VIP teams on their own lines

Sub-accounts for VIP, retention and support, each with its own numbers, limits, balance and call records, so each team is run and reported on its own.

Capacity that follows your calendar

Match days and promotions bring peaks. Your call-rate and channel allowance is set for your operation and raised ahead of the events you tell us about.

Connects to the platforms operators run

Standard SIP into your contact-centre platform or CRM dialling integration, with IP authentication and a single stable endpoint.

Cloud contact-centre platforms with SIP connect, one trunk per team or per market
Asterisk and FreeSWITCH based platforms, including in-house builds
CRM voice integrations that place calls over SIP with the agent's assigned number
Player-support switchboards on 3CX, Cisco or Microsoft Teams through a certified SBC
Numbers per market, moved between teams from the portal

# Account view · operator, 3 markets Teams: vip-latam · vip-asia · support Caller ID: local number per market, delivered Numbers: MX 12 · BR 8 · PH 6 · MT 4 Channels: 180 / 300 in use Peak notice: final on Sunday, allowance raised Records: per call, per team NOC: no open incidents

# What is agreed at onboarding Licences: confirmed per market Markets: the destination list on the account Teams: one sub-account each Lists: do-not-call, self-exclusion, per team Records: kept, exportable Policies: AUP, anti-fraud, DPA on the site

A supplier that keeps to the rules

iGaming is a licensed business and your voice supplier should behave like one.

Service for licensed operators, with the licence and markets confirmed at onboarding
Calls only into the markets on your account, with the destination list agreed up front
Do-not-call and blocked-number lists applied at the trunk, per team
Call records for every call, exportable for your compliance function
A published acceptable-use policy, anti-fraud policy and data processing agreement under UK GDPR

Questions

Frequently asked

Do you work with iGaming operators?

Yes, with licensed operators. The licence and the markets you call are confirmed when the account opens, and the destination list on the account reflects them.

Can our VIP team present a local number?

Yes. Local numbers in the markets you serve are assigned to the team and presented as caller ID, delivered end to end, so the player sees a local call.

Can we keep self-excluded players off the lists?

Yes. Do-not-call and blocked-number lists are applied at the trunk, per team, so a number on the list is never dialled from that account.

What happens on a big match day?

Tell us the date and the expected peak and the call-rate and channel allowance is raised ahead of it. It is your own allowance, never shared with another customer's traffic.

Which markets can you reach?

Termination into more than 200 destinations, with strong routes into Latin America, Asia and Europe. Local numbers are available in 96 countries. Send your market list and we confirm route by route.

Voice for licensed iGaming operators