Voice for Travel and Hospitality

A local number in every market

Guests call a local number in their own country and reach your reservations team, wherever it sits. Numbers in 96 countries, delivered over SIP to one platform.

Confirmations and reminders that get answered

Booking confirmations, pre-arrival calls and driver or transfer notices go out with your number as caller ID, so guests recognise the call and answer.

Capacity for the season

Your call-rate and channel allowance is set for your operation and raised ahead of the season or a campaign you tell us about, then brought back down. You pay for calls, not for idle capacity.

Fits hotel groups and travel operations

Standard SIP into the systems a group already runs, from the property switchboard to the central reservations platform.

Central reservations on a cloud contact-centre platform or an on-site system
Property switchboards on 3CX, Yeastar, Grandstream, Cisco or Microsoft Teams through a certified SBC
Booking and guest-messaging platforms that place calls over SIP
Sub-accounts per brand or per property, each with its own numbers, limits and call records
Multilingual teams in one place, with each market's number landing on the right queue

# Account view · hotel group, 3 brands Brands: city · resort · residences Numbers: UK 9 · DE 6 · FR 6 · ES 4 · AE 3 Inbound: each number to its brand queue Caller ID out: brand number per guest call Season: allowance raised for July to August Records: per property, CSV export

# Reservations line health, last 24 hours Lines: 28 numbers, all up Gateways: 2 of 2 active Inbound: delivered to reservations platform Peak: 11:00 to 14:00, within allowance Maintenance: none scheduled NOC: 24 hours, engineers on the line

Reliable when the lobby is full

A reservations line that drops during a peak is lost revenue. The network is designed so that no single carrier or server can take it down.

Two active gateways behind one address, so a failure on one is not a failure for you
Per-call routing across several carriers, with automatic re-routing on faults
Maintenance announced in writing seven days ahead
Network operations centre staffed 24 hours a day for live faults
A written service level agreement, published on the site

Questions

Frequently asked

Can guests in another country call us on a local number?

Yes. Local numbers in 96 countries are delivered over SIP to your reservations platform or switchboard, so a guest in Germany calls a German number and reaches your team wherever it is.

Can we raise capacity for the season and lower it after?

Yes. Tell us the dates and the expected peak, and the call-rate and channel allowance is raised ahead of it and brought back afterwards. Billing is per second of connected call, not per channel.

Can each brand or property have its own account?

Yes. Sub-accounts each carry their own numbers, limits, balance and call records, so a brand or a property is run and reported on its own.

Can our booking platform place calls through you?

Yes. Any platform that places calls over standard SIP can use a Callivex trunk, with the brand's number as caller ID.

Which phone systems work with Callivex?

3CX, Yeastar, Grandstream, Cisco, Asterisk and FreePBX, hosted PBX services and Microsoft Teams through a certified SBC. The trunk settings for your system are sent on the day the account opens.

Voice for hotels, travel agencies and booking platforms