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Voice for recruitment, sales and property agencies

Teams that live on the phone: recruiters, sales development, lettings and sales agents. Calls that get answered, a local number in every region you work, and billing that fits high-volume calling.

Outbound that gets answered

Every call carries your number end to end. Candidates, prospects and landlords see a real, local number and pick up, instead of a withheld or substituted one.

A local number for every region

Numbers in 96 countries and in the regions you work, assigned per team or per consultant, so the call looks local wherever the candidate or client is.

Billing that fits high-volume calling

Per second of connected call, no minimum and no rounding up. Dozens of calls an hour per consultant are billed for the seconds they last.

Fits the tools agencies run on

Standard SIP into your phone system or the CRM's calling feature, with each team or office on its own sub-account.

CRM and ATS calling features that place calls over SIP
Office phone systems on 3CX, Yeastar, Grandstream or Microsoft Teams through a certified SBC
Cloud contact-centre platforms for larger sales development teams
Sub-accounts per office or per team, each with its own numbers, limits, balance and call records
Numbers reassigned from the portal when a consultant moves desk or region

# Account view · agency, 3 offices Offices: london · manchester · dublin Numbers: UK 24 · IE 8, one per consultant Caller ID: consultant number, delivered Billing: per second, no minimum Records: per office, CSV export Lists: do-not-call, per office

# What a manager sees Team: manchester sales Calls today: per consultant, per number Answered: by consultant, by region Lists: do-not-call applied Recording: off unless enabled Access: portal login for the team lead

Control for managers and for compliance

The controls a manager needs to run a calling team, without a ticket to us for every change.

Do-not-call and blocked-number lists applied at the trunk, per office
Call records for every call, exportable for reporting and for disputes
Recording available on request where your obligations require it
Attestation on calls into the United States and Canada
Network operations centre staffed 24 hours a day for live faults

Questions

Frequently asked

Can each consultant have their own local number?

Yes. Numbers are assigned per team or per consultant and presented as caller ID, delivered end to end. They are reassigned from the portal when someone moves.

Can our CRM place the calls?

Yes. CRM and applicant-tracking calling features that place calls over standard SIP can use a Callivex trunk. Office phone systems connect the same way.

How is high-volume calling billed?

Per second of connected call, with no minimum and no rounding up to a minute. The billing guide explains the difference this makes on high-volume calling.

Can we keep numbers off the list?

Yes. Do-not-call and blocked-number lists are applied at the trunk, per office, so a number on the list is never dialled from that account.

Can each office be reported separately?

Yes. Sub-accounts each carry their own numbers, limits, balance and call records, so each office or team is run and reported on its own.